Q: How can I request a refund of my ticket purchase?

There are two ways to request a refund - online and in person. 

Requesting a Refund via the Alamo Drafthouse Mobile App

If you are a Victory member who purchased a ticket via drafthouse.com or the Alamo Drafthouse mobile app, you can request a refund of your ticket, minus the online booking fee, via the mobile app. The online booking fee will not be refunded (effective Feb 1, 2018). The following restrictions apply:

  • You must request your refund prior to one hour before show time
  • Refunds will be made to the same credit card used to purchase the ticket. It takes 3-5 business days for the refund to appear on your credit card statement.
  • Tickets purchased using a gift card can not be refunded online - contact your venue to assist you with the refund
  • Ticket transactions that contain merchandise can not be refunded online - contact your venue to assist you with the refund

Requesting a Refund in Person at the Theater

You may also request a refund of your ticket, minus the online booking fee, in person at the box office. The following restrictions apply:

  • You must request your refund prior to one hour before show time
  • Refunds will be made to the same credit card used to purchase the ticket. It takes 3-5 business days for the refund to appear on your credit card statement.

Effective Feb 1, 2018, we will no longer be refunding the online booking fee.

When will I see confirmation of my refund?

You will receive an email confirmation, and the funds will appear on your card in 3-5 business days.

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